One Ring to Rule Them All

Google knows your search history. They've got your email. They know what sites you read, what's on your calendar for next week and where you're taking a vacation next month. They're trying to get your word processing documents and are lobbying hard for your medical records. Have I mentioned the satellite imagery they've got of your house?

Yeah, that's not scary. Google is, after all, cuddly, with a colorful logo. And their motto is "Don't be evil." There is nothing suspicious about that.

But seeing as how we've already consumed industrial drums of Google-flavored Kool-Aid, what's the harm in giving them a little more information? How about your telephone?

Google Voice is the latest offering from the California-based company. Part Skype and part iPhone Visual Voicemail, it is a new way of thinking about telephone service, adding features decades overdue, and removing headaches that have long plagued the telecom industry.

Upon sign-up, users are asked to choose a new phone number. This is your One True Number Evermore, and the heart of Google Voice. (Integrated into the selection page is a widget that converts your chosen number to words. If your goal is something akin to 337-AWESOME, you are in luck.)

After settling on digits, users are asked to enter all of their current phone numbers, to include mobile phones, and home and work landlines. By tying these contacts to the Voice account, the old numbers become meaningless. Whether or not one changes jobs or mobile phones or houses or area codes, friends and family will never know; the Google Voice number always stays the same.

Voice allows users to toggle the default destination. If a user is at the office, he or she needs only to select "Work," and all calls will forward to the desk line. On the road? Send all calls to the cell. The utility of this is self-evident; "daytime minutes" and long-distance become a thing of the past.

A cornerstone of Voice is its voicemail management. In addition to centralizing voicemail—no longer are there separate work, home, and mobile boxes—it also transcribes all messages, and allows for their archival in text and voice form.

The upshot of this is the ability to search voicemail messages the same way one searches the Internet. (Notably, incoming calls can be recorded, with similar transcription and search features on the way.) Similarly, Google Voice allows voicemails to be forwarded by email and text message.

Text messaging is critical to the Voice experience. Again, messages can be permanently archived and searched, but more impressively, unlimited texts can be sent and received. For free. No longer are customers extorted into paying an extra, criminally inflated twenty bucks a month for messaging that costs the telecoms a fraction of a cent. (The bell tolls for thee, AT&T.)

None of this is to say Voice is perfect. Because all data passes though Google's servers, there is sometimes a wavering lag in conversation akin to trans-Atlantic phone calls, often leading to crosstalk. This will improve as the compression algorithms governing Google Voice are optimized, but might be a deal breaker for now.

Also, not many users are keen to update business cards and change phone numbers yet again. According to the rumor mill, however, number porting is a top priority at Google. That is to say, just as one can port numbers from AT&T to Sprint, he or she will soon be able to move from AT&T to Google.

Picture messaging, also known as MMS, is not yet supported either, which may or may not be heartbreaking seeing as how AT&T has yet to roll out the promised feature for iPhones. (The technology is only five years old; I can see how it might be a challenge for them.)

Lastly, taking your telephone experience to Google completes the company's quest to have access to every facet of your personal data. In exchange for "one ring to rule them all," you fall under the watchful eye of Sauron—er, Google.

But they've already promised us they won't be evil. What could possibly go wrong?

Money Management Made Easy

When I'm not grooming my polo ponies or watching the help tidy my yacht, I find it relaxing to examine my finances. Oh, there was a time when I was like you. No servants, no exotic sports car collection, no top hat. But then I discovered Mint, a free financial management website.

At first glance, it might not appear much different than the online checking services offered by your personal bank. But astute first glances are what separate those of us who roll cigars with hundred dollar bills from those of you who roll cigarettes with strips of worn newspaper.

After entering your checking account credentials—note that Mint uses the same security measures as most banks, keeping your account secure—the site lists your check register and balance. It also allows you to enter each of your credit cards, and your mortgage, and your car loans and personal loans and student loans and credit lines and 401k and investment portfolios, among other accounts. It even lets you list PayPal. The result is an unfettered view of your financial status with intuitive charts and graphs.

But that is only a small part of Mint's magic. It analyzes your expenditures and breaks them down by category. (That is to say, when it sees McDonalds on your Visa, it automatically files it under Fast Food. When it sees La Truffe Sauvage, it files it under Dining. In this respect, it's also casting judgment on your palette.) It paints a complete portrait, to the penny, of your purchases across accounts and through time, and does so with no user involvement.

The upshot of this is an immediate means of financial self-evaluation that is always up to date. It allows the user to set financial goals based on accurate numbers, and make careful decisions about which corners to cut, and where. In a down economy, belt tightening is a way of life. Mint not only tells you where to tighten the belt, but handles the buckle for you, as well.

It is especially useful when used in conjunction with a pen-and-paper check register. Whenever an underhanded ATM fee or other nebulous service charge is deducted from your account, it fires an immediate email or text message alert, helping achieve that ever-elusive checkbook that's accurate to the penny. It also sends alerts for payments due and interest rate changes, and offers warnings whenever your account falls below a predefined threshold. In this respect, Mint takes the fear out of finances, and helps even the laziest or most fiscally clueless take charge of his or her account.

When I'm at the vacation house in Prague—or is it Paris? These days, it's hard to keep up with my sprawling real estate—I like the freedom that a web-based financial management suite brings. Since the dawn of personal computing, we've been tethered to desktop software and the possibility of crashed hard drives and data loss. Those days are no more. Microsoft Money? So last year. (No, really, it's last year; Microsoft has discontinued the program.) Quicken, too, has seen the light and released an online competitor for Mint, but does not allow data imports from the desktop version, removing its only potential edge.

On-the-go, Mint is accessible through an iPhone app. (I carry around my iPhone in my smoking jacket, when I don't feel like delegating telephone duties to my personal assistant.) The app is nicely featured, offering full account overviews, as well as cash flow and budget reports.

I didn't always wear a monocle or have a swimming pool filled with cash. But with Mint as my guide, I've been able to cope with the recession and make wise choices with my money. Now you'll have to excuse me. My helicopter is fueled and primed to get me to the airport where my private jet awaits. The coral reefs of Bora Bora aren't going to snorkel themselves.

Mint Software, Inc. (http://www.mint.com)

They’re Out To Get You: Preventing Spyware, Viruses On Your Computer

by D.B. Grady


You're not paranoid. They're out to get you.

You probably have spyware on your computer. There's a good chance you've got a virus or two. Your personal files are likely insecure, and your hard drive might be shared for the entire world to see. In real world terms, you've not only left your car unlocked, you've left the windows down, the doors open, the engine running, and a sign on the dashboard reading FREE CAR.

If you are infected, you will probably need to visit a local computer repair shop. Malicious software is notoriously difficult to remove, and the wrong combination of deleted files can often result in a computer that doubles as a boat anchor, doorstop, or shooting range target. If your computer is in proper working order, however, there are a few practices you can implement that will keep you both protected and secure.

Windows Update (sometimes, in its more expansive mode, called Microsoft Update) is a utility built into Windows that keeps your computer up to date. As bugs and security vulnerabilities are discovered, and new features are added, Microsoft releases patches and service packs free for download. Windows Update automates the installation process, checking the files of your operating system against a central repository at Microsoft, and applying the newest versions.

This may be the most critical part of your computer housekeeping routine, as an out-of-date operating system is as secure as an ATM card with its password written on it. Windows Update can be found under the Start menu, in the Programs folder, or oftentimes in the system tray (bottom-right of the screen, next to the clock) as a yellow shield pleading with you to "click here to install updates."

Every Windows-based computer needs antivirus software. Popular programs include McAfee Total Protection ($34.98/year), Norton Antivirus ($39.99/year), and Trend Micro Antivirus ($39.95/year). Free alternatives include AVG Free and Avast Home Edition. Upon installation, allow the antivirus to download and apply the most current virus definitions, and run a full system scan.

Once your computer is protected, like Windows Update, make it a priority to update your antivirus software regularly. (Note that virus protection software can often be acquired for free though public libraries, colleges, government agencies, and the military. Check their websites for more information.)

Spyware is often the easiest malicious software to install and the hardest to delete. It often appears in friendly, apparently helpful website popup ads warning that, "Antivirus 2009 has detected 32 threats on your computer! Would you like to remove them?" Clicking either yes or no results in the same thing: an infected computer. Unless you are computer savvy, the safest course of action when faced with such prompts is to exit your web browser entirely.

Two of the most effective and anti-spyware utilities on the market are Spybot and Windows Defender. Both programs are free, and in both cases, the installation and maintenance procedures are similar to those of antivirus software. Upon setup, allow the programs to update, and run a full system scan. Update the spyware definitions regularly.

While an updated operating system, strong virus-protection, and a spyware monitor are crucial to safe computing, they will not do the job on their own. It is up to you to adopt smart practices to keep your computer secure. This means never opening email attachments from people you don't know. It means carefully reading the screen whenever an unexpected window is prompted. (Blindly clicking "Next" is a recipe for disaster.)

It also means avoiding the more unsavory areas of the Internet—most notably file-sharing sites such as Kazaa and Limewire. In addition to the legal ramifications of downloading copyrighted music and software, every illicit file runs the risk of bringing with it malicious software.

It's a dangerous web out there. If it seems like "they" are out to get you, it's because they are. Thankfully, safe computing doesn’t require an advanced degree. All it takes is a little discipline and a couple of free programs.

Software referenced in this article:
McAfee Total Protection: http://www.mcafee.com ($34.98/year)
Norton Antivirus: http://www.symantec.com/norton ($39.99/year)
Trend Micro Antivirus: http://us.trendmicro.com/us/home/home-user ($39.95/year)
AVG Free: http://free.avg.com (Free for personal use)
Avast Home Edition: http://www.avast.com (Free for personal use)
Spybot: http://www.safer-networking.org (Free)
Windows Defender: http://www.microsoft.com/defender (Free)

Twitter: The Global Cocktail Party

by D.B. Grady

Have a technology-related question, or advice for other users? Email me at tech@timessw.com

The first tweet is the hardest. Twitter might be the social network du jour, attracting everyone from Karl Rove to Shaquille O'Neal, but it can be intimidating to a new user. What does one make of the three million messages posted daily, and where does a new user fit in the global conversation?
For the uninitiated, Twitter is the web service founded in 2006 that asks a simple question: "What are you doing?" Users have 140 characters – the upper limit of a mobile phone text message – to answer. And answer it they have. Sports fans comment on the action as it happens. American Idol viewers offer snap judgments of performances. Political junkies disseminate information and offer opinion before the headlines are even written. Discussions once confined to living rooms and cocktail parties now have global reach and global influence.

Twitter bridges the gap between Facebook and blogging. Where Facebook brings together friends through personal connections, Twitter works to connect strangers through ideas. Other users follow you based on your tweets, as Twitter updates are called. You, in turn, have the option of following those users whose tweets interest you.

Blogging is the ideal medium for expansive discourse, but slightly lumbering a beast to share a single thought or interesting link. Twitter, however, thrives on the brief, the hot news item or cool website.

Businesses ignore Twitter at their peril. Because Twitter operates at the speed of thought, it doesn't take long for a botched car rental in Des Moines or a rude airline representative in Memphis to blossom into a national complaint-fest.

In response, many large businesses have established a Twitter presence, and respond on the spot to irate customers. This presence also gives lumbering corporations a human face, and demonstrates a public, proactive customer service that might otherwise be cost-prohibitive or ineffective.

Similarly, Twitter is a powerful weapon for directing traffic to websites and special deals. Everyone from the New York Times to the Times of Southwest Louisiana post breaking news and highlight recent editorials. Jazzy Bird Coffee, a gourmet espresso company out of Baton Rouge recently joined Twitter as part of a marketing strategy to build brand recognition as it expands into other states. "I've been amazed at the number of unsolicited tweets," says Shari LeBlanc, the company's co-founder.

Because it is an open network, a cottage industry of software has arisen around Twitter. Twitter Job Search (http://www.twitterjobsearch.com) does just what one might expect. Based upon search criteria, it lists newly available jobs tweeted by companies. TwitterFon (http://www.twitterfon.net/) is a free program that integrates Twitter into the iPhone. And if you'd like to add pictures to your tweets, TwitPic (http://www.twitpic.com) can help.

Like any other online community, there is a social etiquette that should be respected. Excessive self-promotion is considered offensive, and a good way to lose audience. Because Twitter is, at its best, a freewheeling discussion, using your account as a megaphone is poor form. The best way to build friendships is to reply to others, and to acknowledge those who reply to you. Similarly, when followed, take time to check out the other user's profile. If they seem interesting, follow them in return.

A visit to Shaquille O'Neal's house is likely to result in a restraining order. Phone calls will, at best, be unreturned. But he's on Twitter and is fond of talking with fans. Send him a message, and you might be surprised by what you get back.

Yes, that first tweet is the hardest. But the best way to learn is to log in and have fun; you've already got two friends waiting. The Times of Southwest Louisiana can be found at www.twitter.com/TimesSWLA. I can be reached at www.twitter.com/dbgrady. We're looking forward to meeting you.

Have a technology-related question, or advice for other users? Email me at tech@timessw.com

Million Dollar Password

by D.B. Grady

Have a technology-related question, or advice for other users? Email me at tech@timessw.com

When they come for your money, they won't break into the bank. Online identity thieves are too smart for that. They're gambling that you use the same password for every website. Why attempt a break-in on a guarded, highly encrypted financial site when they can steal your password from the fly-fishing forum you frequent?

Passwords are the great annoyance of the Internet. (Well, one of the great annoyances. I still can't get the "peanut butter jelly time" song out of my head.) Major players in the web industry have attempted to unify logins through such initiatives as OpenID and Passport, but have fallen short in the kind of ubiquity required for such programs to succeed. In the meantime, users are forced to remember countless credentials for a never-ending array of sites. As a result, they have fallen into dangerous practices.

A few simple security guidelines can go a long way toward a safer Internet experience. The first, most important rule is: never repeat a password. Your bank and email and Amazon accounts should have unique and varied passwords that cannot be guessed by personal knowledge. (That is to say, if you are a dog breeder, "puppy1" is a bad idea.) Passwords should be changed regularly, and should always increase in complexity, with greater creativity than adding the trailing digit plus 1. A strong password utilizes case, numerals and punctuation. There are 101 keys on a standard keyboard. Use them. "Madden-09" is an improvement on "football," but "09(mAddeN" is even better).

Never give your password to anyone for any reason, ever. A common online scam involves third parties claiming to be with technical support, emailing users and asking for their log-in information. Assorted reasons are given. Sometimes it is to "verify accounts." Sometimes it is to "renew subscriptions." But the reasons are always a lie, and the results are always the same. Once they've got your password, they've got your identity.

There are several programs and websites designed to help you track multiple passwords. Passpack is a free online credential manager that utilizes a government-approved encryption algorithm for maximum security. Because it is web-based, it can be accessed anywhere (Passpack: http://www.passpack.com).

Roboform is an automated tracker that installs to a computer or thumb drive, and remembers passwords as you type them. In addition, it will generate a strong password if you're stumped, and fill in password fields automatically when a site is revisited. Stored information is protected with encryption up to 256-bits, which would take a hacker the better part of two centuries to crack by brute force. Because it can be installed to a USB thumb drive, it can be taken with you and used on any Windows-based computer. Roboform costs $29.95, with a 30-day free trial (Roboform: http://www.roboform.com).

Mobile phones are an excellent place for password storage and management, provided the data is encrypted. iPhone users can take advantage of mSecure, a native application that stores not only passwords but also credit card, banking information and even clothing sizes. Data can be traversed with the iPhone's trademark "swipes," or sorted and searched by site and type. MSecure is available on the iTunes App Store, and runs $2.99 (mSecure: http://www.msevensoftware.com/msecure.html). SplashID offers Blackberry, Palm, and Windows Mobile users an application that provides all of the features of mSecure, as well as password generation. A companion desktop client allows for easy data entry and synchronization. SplashID costs $29.95, with a 30-day free trial (SplashID: http://www.splashdata.com/splashid).

Identity thieves want your money, and they know how to get it. Until unified credentialing services like OpenID proliferate across the web, it's up to you to stay one step ahead of the game. Strong, varied passwords of mixed case and special characters go a long way, so long as you keep the passwords secret. And because nobody should suffer alone, it's peanut butter jelly time! (http://www.albinoblacksheep.com/flash/banana)

Have a technology-related question, or advice for other users? Email me at tech@timessw.com

Backup Now or Pay Later

by D.B. Grady


Data recovery is a big business, and when your computer crashes, you learn just how big it is. The cost of restoring lost documents, music, and email can run into the thousands, and you can't even write the technician a check, because your Quicken data is gone, too.

For many computer users, backing up data falls on the same list as cleaning the garage and organizing the attic. In years past, this was understandable. Backups once required expensive software, arcane knowledge of directory structures and hours to spare for glacial file transfers. Today, however, there are online services and specialized hardware that automate the task with minimal user involvement. A few quick and inexpensive routines can save a fortune in data recovery when the worst happens.

Mozy is an online backup utility that stores your data on secure, remote servers (Off-site solutions are always the safest bet, protecting backups in the event of a house-fire, theft or other disaster.) From the Mozy client, select which files you want to copy and let the program do the rest. It encrypts and sends your data across the web for storage, and stays resident on your computer, monitoring files for changes. Subsequent updates are immediate and automatic, utilizing a feature called "differential backup," which updates only the portions of files that you change. As a result, your backup is always current. Mozy offers 2 gigabytes of free storage, which is enough to save documents and email. Unlimited storage, which can protect all of your data to include pictures, movies, and music, runs $4.95 a month. Mozy supports Windows and Macintosh operating systems. (Mozy: http://www.mozy.com)

If you prefer a local backup solution, or shy away from monthly fees, Maxtor offers the One Touch 4 Plus external hard drive. It connects to your computer USB port and supports two backup modes. The first copies your data with the push of a button, and can be used to share files between two computers. The second mode, called Safety Drill, creates a full bit-by-bit image of your system to include the operating system and protected files. This is the most thorough backup possible, but also the most time consuming, as it reboots your computer into special software to perform the task. The Maxtor One Touch 4 Plus comes in multiple sizes, the largest of which is 1 terabyte, or 1000 gigabytes, with a suggested retail price of $199.99. (Maxtor: http://www.maxtor.com)

Only Steve Jobs, co-founder and CEO of Apple, Inc., would think one button is one-button-too-many when it comes to data protection. Last year, Apple introduced Time Capsule, a no-touch backup solution for Macs. Rather than plug directly into a computer, Time Capsule replaces your wireless router. It offers dual band Wi-Fi support and an integrated hard drive that allows every Apple computer on your network to backup concurrently. Time Machine, a free utility bundled with the most recent Mac operating system, enables you not only to restore a file, but also to travel "back in time" and restore previous versions of the file. Documents, as edited a week ago, a month ago, or, space permitting, a year ago can be recovered with equal simplicity. Configuration of Time Capsule could not be easier, as your Mac automatically finds it on the network, and immediately gets to work creating and maintaining a full image of your system. The Apple Time Capsule comes in 500-gigabyte and 1-terabyte varieties, the latter of which runs $499.00, Macs only (http://www.apple.com/timecapsule).

Data recovery is expensive. Data backup is cheap. Before your documents disappear, before your photo album is gone and your precious memories become precious memories, get on a backup plan. And whether you choose an online service or a local hardware solution, because it's automated, you'll finally have time to clean the garage.

Have a technology related question or advice for other users? Email me at tech@timessw.com.